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Essential Waves
Elevate customer engagement with the World's No.1 CRM platform.

The world’s leading Customer Relationship Management (CRM) platform, Salesforce empowers businesses to connect with customers in an efficient and productive manner.

 

Whether yours is a small business or a large enterprise, Salesforce provides scalable solutions to propel growth, improve efficiency and enhance customer satisfaction.

 

Built on a cloud-based platform, Salesforce offers a suite of tools and applications designed to streamline sales, marketing, customer-service and other related departments.

 

At Durvah, we specialize in harnessing the power of Salesforce to revolutionize your business operations and elevate customer experience. Our end-to-end Salesforce CRM practice is dedicated to helping you unlock the full potential of your CRM system, ensuring seamless integration, tailored customization and strategic optimization, to drive growth and efficiency.

  •   Strategic Planning and Consultation >> 

    • Understand business goals and challenges

    • Develop a strategic plan that aligns CRM transformation with overall business objectives

      Tailored Solutions >> 

    • Customize Salesforce CRM solutions to suit specific business requirements

    • Ensure that the system supports unique workflows and processes

      Seamless Integration >> 

    • Integrate Salesforce CRM with existing systems and tools

    • Create a unified platform that enhances efficiency and productivity

    • Ensure all business functions are in complete synchronization

      Data Management and Quality >> 

    • Provide comprehensive data management services, including data migration, cleansing and duplication

    • Ensure CRM data is up-to-data and actionable

      Automation and Efficiency >> 

    • Leverage Salesforce’s automation capabilities to help streamline repetitive tasks and processes

    • Save time and reduce the risk of human error, allowing clients to focus more on strategic activities

      Advanced Analytics and Insights >> 

    • Develop CRM solutions packed with powerful analytics and reporting tools

    • Provide deep insights into consumer behaviour and business performance

    • Enable data-driven decisions that enhance quality of customer engagement

      User-Training and Support >> 

    • Conduct extensive training programs in being proficient in using Salesforce CRM

    • Provide support services that ensure continued productivity using CRM system even as businesses evolve

      Continuous Improvement >> 

    • Undertake periodical reviews of CRM systems and regular updates to incorporate new features and best practices

    • Ensure that the CRM system continues to meet evolving business needs and drives growth

  •   Implementation and Integration  >>

    • Custom Implementation – Tailor Sales Cloud & Service to meet specific business needs and workflows

    • Seamlessly Integrate Sales Cloud with existing systems for a unified sales experience, including ERP Systems, third-party Web Applications, CTI, Workday and Mobile Applications

      Training and Support  >>

    • Provide comprehensive training sessions to ensure users are well-versed with features of Sales Cloud

    • Provide continuous support to address issues and optimize usage

      Consulting Services  >>

    • Strategic Consulting to help businesses develop effective sales strategies using Sales Cloud

    • Process Optimization to identify and implement process improvements to enhance sales efficiency

      Customization and Development  >>

    • Develop custom applications and features to extend Sales & Service Cloud capabilities with Apex, HTML5, JQuery, JavaScript

    • Lighting Web Components & Framework

    • Digital Experience – Customer & Partner Portals

  •   Expertise  >>

    • Team of certified Salesforce professionals with extensive experience in implementing and optimizing Sales Cloud

      Customer-centric approach  >>

    • Prioritization of client needs coupled with close collaboration to achieve sales goals

      Proven track record  >>

    • A history of successful implementation of Sales Cloud

     Certified team  >>

    • A team of certified Salesforce professionals

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